Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Care Specialist to join our team at Coloplast. As a Customer Care Specialist, you will play a critical role in providing exceptional customer service and support to our customers.
Key Responsibilities- Provide timely and effective customer service through various communication channels, including phone, email, and chat.
- Respond to customer inquiries and resolve issues in a professional and courteous manner.
- Process customer orders and resolve any issues related to order fulfillment.
- Collaborate with internal teams to ensure seamless customer experience.
- Continuously improve customer satisfaction by identifying and implementing process improvements.
- 2+ years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required.
- Minimum 2 years of call center experience.
- Bilingual Spanish preferred.
- Flexible work schedules with summer hours.
- Market-aligned pay.
- 401k dollar-for-dollar matching up to 6% with immediate vesting.
- Comprehensive benefit plan offers.
- Flexible Spending Account (FSA).
- Health Savings Account (HSA) with employer contributions.
- Life Insurance, Short-term and Long-term Disability.
- Paid Paternity Leave.
- Employee Assistance Program.
- Wellness Resources.
- Training and Development.
- Tuition Reimbursement.
Coloplast is an Equal Opportunity/Affirmative Action Employer. Our Affirmative Action Plan is available upon request. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Equal Opportunity Employer Veterans/Disabled.
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