Sales Support Associate

6 days ago


Bay Shore, New York, United States Macy's Full time

Job Summary:

We are seeking a highly skilled and customer-focused Sales Support Associate to join our Fragrances team at Macy's. As a Sales Support Associate, you will play a critical role in providing exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities:

  • Provide exceptional customer service by greeting customers, responding to their inquiries, and making product recommendations.
  • Participate in pre-selling and sales driving events to maximize sales and meet sales goals.
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
  • Maintain a high level of product knowledge and stay up-to-date on new products and promotions.
  • Partner with Fragrance Counter Manager or CSX Mgr to ensure accurate inventory levels and resolve any discrepancies.
  • Attend product training classes and seminars to enhance product knowledge and stay current on industry trends.
  • Ensure work area is free from hazards and work in a safe manner.
  • Adhere to Asset Protection and inventory control and compliance procedures.
  • Be in compliance with all hygiene standards.
  • Follows shortage programs and procedures.
  • Dependable attendance and punctuality.

Qualifications and Competencies:

  • High School Diploma or equivalent required.
  • 1-2 years related experience.
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities.
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department.
  • May involve reaching, crouching, kneeling, stooping and color vision.
  • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
  • Frequently lift/move up to 25lbs.


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