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Utility Sector Business Analyst

2 months ago

Nashville, Tennessee, United States i3 Verticals Management Services, Inc. Full time
Job Overview

POSITION TITLE: Business Analyst

DIVISION: Enterprise Solutions – Utility Sector

SUPERVISOR: Enterprise Services Manager – Utilities

WORK LOCATION: Remote (US Based)

TRAVEL REQUIREMENTS: Up to 25%

POSITION SUMMARY:

The Business Analyst plays a crucial role in evaluating business needs and converting them into technical requirements. This includes defining, executing, and documenting system testing, as well as creating, maintaining, and delivering system documentation for both business and technical stakeholders.

KEY RESPONSIBILITIES:

Requirements Gathering

  • Engage with business users (sales, professional services, support, etc.) to outline, document, and verify the accuracy of functional requirements.
  • Develop user stories by interpreting and summarizing insights provided by business stakeholders.
  • Convert business needs into technical specifications utilized by software developers.

Testing and Quality Assurance

  • Facilitate the complete testing lifecycle by drafting detailed scripts, conditions, and test documentation within an agile framework (i.e., Scrum).
  • Conduct thorough testing to ensure that software development outcomes meet expected results.
  • Document and communicate ongoing testing results (successes, defects) with the development team and assist in defining prioritization for resolution.
  • Collaborate with business units on user acceptance testing and related support.

Documentation Management

  • Develop new quality system documentation and training materials for business and technical stakeholders, including how-to guides, operating procedures, system overviews, API reference materials, etc., for i3 Verticals products and hosted systems.
  • Maintain a document control system to track all documentation modifications and updates in accordance with established standards.
  • Ensure uniformity across all documentation deliverables.

Additional Responsibilities

  • Actively engage in team meetings and requirements reviews by providing insights, suggestions, and feedback as necessary.
  • Perform other tasks as assigned by the Product Development Team.

MINIMUM QUALIFICATIONS:

  • Associate's degree or 1-4 years of relevant experience in lieu of a degree.
  • 3-5 years of experience in technical writing, business analysis (for technology development), and system testing.
  • Exceptional documentation skills, including the creation of training materials.
  • Demonstrated analytical, design, and conceptual skills in software development.
  • Strong verbal and written communication abilities.
  • Capability to prioritize tasks and manage multiple responsibilities effectively.
  • Proactive ownership of tasks and deliverables.
  • Experience working independently and collaboratively within a team.
  • Familiarity with a virtual, remote work environment.
  • Proficient in using various documentation tools to create, format, manage, and publish high-quality content.
  • Prior experience with agile project management methodologies such as Scrum.
  • Proficiency in Microsoft Office products.

PREFERRED QUALIFICATIONS:

  • Familiarity with Adobe, JIRA, Confluence.
  • Experience with Customer Information Systems, particularly in the utility sector.