Technical Business Analyst

2 weeks ago

Nashville, Tennessee, United States Saxon Global Full time
Job Title: Technical Business Analyst 2

Job Summary:

We are seeking a highly skilled Technical Business Analyst 2 to join our team at Saxon Global. As a Technical Business Analyst 2, you will be responsible for working with end users to resolve system issues, taking requirements and writing design documents, testing new functionality, and training new users on system functionality.

Key Responsibilities:

  • Reviews various reports to identify trends and/or other areas of concern.
  • Identifies and tracks input and processing errors within various systems used by assigned business area.
  • Troubleshoots issues with reports for specified changes and ensures the issues have been resolved.
  • Performs analysis and reporting.
  • Organizes and analyzes errors to identify their root causes and determine viable solutions.
  • Develops, implements, and provides ongoing metrics to ensure the defined business process is adhered to, and the business process remains appropriate and effective to achieve the business objective.
  • Coordinates with business area management to define the scope, specifications, deliverables, and controls of projects for new and existing application development technologies and software capabilities.
  • Ensures new technology capabilities are compatible with the current application software architecture and the current technical architecture and business systems applications are compatible with existing business applications of FPD.
  • Analyzes and defines new processes and works with business area management to determine appropriate use of systems and system requirements to support the processes.
  • Assists in designing and integrating new business technologies into new and existing environments.
  • May perform Project Management duties for new applications or functionality such as project plans, charters, business cases, requirements, weekly status meetings/reports, and conduct necessary manager or stakeholder meetings.
  • Develops the specifications for business systems enhancements or modifications and communicates the business area user needs to the IS staff.
  • Develops and maintains training materials, technical documentation, standards, and procedures.
  • Provides ongoing training and support of applications to end users and dealers.
  • May perform Testing Coordinator activities to ensure coverage, test plans, documentation of the functionality and tests processes within a release.
  • Participates in performing system testing of enhancements and ensures user acceptance testing is completed.
  • May perform Sox Audit Coordinator functions such as coordinating with Business Excellence to update the link, updating the list of responsibilities for process updates, coordinating review processes, and conducting audits and reporting findings.
  • Analyzes and evaluates current business processes within the business area and their impact on the Financial Products Division (FPD).
  • Coordinates with business area staff, Information Services (IS), and other Corporate Support Departments to define the scope, deliverables, and controls of the project for new and existing application development technology and software capabilities.
  • Reviews best practice processes within the industry.
  • Determines if current processes are best practice and if current systems are adequately utilizing and supporting the processes.
  • Works with business areas to determine appropriate systems and system requirements to support the processes.
  • May perform Website Content Owner and/or Access Coordinator responsibilities to ensure content of website is current and functional, grant access to users, and provide support.
  • Participates in the accomplishment of continuous improvement objectives for the department.
  • Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data.
  • Participates in the identification of problem areas and development of resolutions to address them.
  • Understands the Harassment policy of the company and for its application in all aspects of employment.

Requirements:

  • A 4-year college or university degree in any discipline and a minimum of 2 years exempt experience in information services, contract administration, credit, customer services, collections, marketing, finance, accounting, insurance, and/or project planning is recommended.
  • Previous exempt work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain knowledge, skills, and responsibility such that a level of full competency can be reached.
  • Equivalent experience may be substituted for education.

Preferred Skills:

  • Ability to write functional design documents and communicate with developers.
  • Soft Skills:
    • Strong Oral and Written Communication Skills.
    • Ability to communicate to all levels across the organization.

Background Check: Yes

Drug Screen: Yes

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