Digital Experience Architect
7 days ago
We are seeking a skilled Digital Experience Architect to join our team at Genesys Cloud Services, Inc. This role is perfect for someone who has expertise in AI technologies and can bridge the gap between complex technology and practical business applications.
The successful candidate will be responsible for leveraging deep technical knowledge of Genesys AI offerings and underlying artificial intelligence technologies to demonstrate product value to customers and prospects. They will also develop technical and demonstration product content to support the Sales Consulting organization.
Key Responsibilities- Leverage deep technical knowledge of Genesys AI offerings and underlying artificial intelligence technologies to demonstrate product value to customers and prospects.
- Develop technical and demonstration product content to support the Sales Consulting (SC) organization.
- Assist in pre-sales activities, including product demonstrations, trial programs, AI integration methods, and product value assessments.
- Provide technical guidance to Product Management on AI product design, implementation, and integration based on customer feedback and needs.
- Support sales teams during RFPs, project contracting, and occasionally in post-sales initiatives.
- Ideate, solution, and develop innovative use cases, accelerators, and prototypes leveraging Genesys AI.
- Ability to influence CIO/CTO and position Genesys as part of overall IT strategy, with a special focus on AI.
- Practical experience with AI technologies like ML, LLM, NLU, NLP, FM, and Prompt Engineering.
- Strong ability to create and seamlessly deliver compelling product demonstrations, and technical presentations and lead discussions on AI integration points.
- Skilled at partnering with sales teams to understand customer needs and provide AI-focused technical support.
- Expertise in integrating Genesys AI solutions with customers' existing technologies and Genesys Cloud solutions.
- Ability to recognize opportunities for process improvement and recommend effective AI-driven solutions.
This role offers a market-competitive salary range of $130,600 - $242,600 per year, along with an array of benefits that include medical, dental, and vision insurance, telehealth coverage, flexible work schedules, development opportunities, 10 paid holidays, and a 401(k) matching program.
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