Care Coordinator

3 days ago


Framingham, Massachusetts, United States HealthDrive Full time
Job Title: Care Navigator

At HealthDrive, we are seeking a highly skilled Care Navigator to join our team. As a Care Navigator, you will play a vital role in coordinating care for patients with chronic conditions, collaborating with healthcare providers, and ensuring the delivery of high-quality, patient-centered services.

Responsibilities:
  • Engage and enroll eligible patients, educate them on the value of our CCM services, and obtain verbal consent for services
  • Gather and document medical history, chronic conditions, functional abilities, and psychosocial needs from various sources
  • Schedule appointments, referrals, and diagnostic tests as directed by healthcare providers and follow up on patient referrals and orders
  • Serve as the primary point of contact for patients, caregivers, and healthcare providers, facilitating communication and coordination of care
  • Advocate for patients' needs and preferences within the healthcare system, addressing any barriers to care or access to services
  • Monitor patients' health status, medication adherence, and progress towards treatment goals through regular check-ins and follow-up appointments
  • Follow up with patients between appointments to assess their progress, address any concerns or questions, and reinforce care plans
  • Proactively identify any changes or concerns in patients' health status and notify care team

Maintain accurate and up-to-date documentation of patient assessments, care plans, interventions, and outcomes in electronic health records (EHR) or other documentation systems.

Qualifications:
  • Strong communication, interpersonal, and organizational skills
  • Knowledge of medical terminology, HIPAA regulations, and electronic health records (EHR) system
  • High school diploma or equivalent required
  • Certification as a Medical Assistant (CMA) or Registered Medical Assistant (RMA) preferred
  • Previous experience in a healthcare setting, preferably in a role involving patient care and chronic disease management

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