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Customer Service Engineer 2

2 months ago

Philadelphia, Pennsylvania, United States Siemens Industry Software GmbH Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Engineer 2 to join our team at Siemens Industry Software GmbH. As a key member of our customer-facing team, you will be responsible for providing technical support and services to our customers in the Philadelphia area.

Key Responsibilities

  • Service and maintain medical imaging equipment, including CT scanners, at customer sites with minimal supervision.
  • Establish and maintain strong business relationships with customers and peers, as well as perform necessary administrative duties accurately.
  • Travel to assigned geography to provide service and support to customers, with willingness to participate in an on-call rotation after training and certification.
  • Collaborate with regional service managers and other team members to ensure seamless delivery of services and support to customers.

Requirements

  • Minimum technical degree or equivalent experience in a related field.
  • Strong electronics and computer skills, with experience in testing, repairing, and maintaining capital medical equipment.
  • 5 years of field service experience, with a valid driver's license and good driving record.
  • Ability to work both individually and in an established team setting, with excellent communication and customer service skills.

About Siemens Industry Software GmbH

We are a leading global medical technology company with over 170 years of experience and 18,000 patents. Our team of 48,000 dedicated colleagues in over 70 countries is driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high-quality care to their patients.

What We Offer

  • A dynamic and flexible work environment, with opportunities for career growth and development.
  • A competitive salary and benefits package, including comprehensive health insurance and retirement plans.
  • The chance to work with a global leader in the medical technology industry, with a strong commitment to innovation and customer satisfaction.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our website.