Operations Director

3 weeks ago

Fort Lauderdale, Florida, United States Envision Healthcare Full time
Job Description

Overview

The Director of Operations II is responsible for managing a regional group of assigned specialty medical practices. This role oversees accountability for operations, financial performance, and managing client relationships through strategic implementation and people management.

Responsibilities

  • Assist in preparation of corporate budgets with Envision Physician Services clinical leadership and the financial and accounting team.
  • Monitor financial performance of facility contracts and labor cost variances to budget.
  • Specifically monitor and manage labor costs and hours as compared to budget.
  • Establish appropriate internal processes and other standard work tools to ensure effective and efficient operations.
  • Attend clinical leadership meetings to resolve operational issues and communicate significant issues related to corporate strategy, financial performance, and other corporate initiatives.
  • Develop and monitor business metrics related to financial and operational performance, including interfacing with Central Services, Business Intelligence, and other internal departments responsible for data production and analysis.
  • Interface with other leaders within the organization as needed to resolve issues and successfully implement Corporate and divisional goals and objectives.
  • Manage and monitor clinical compensation and other benefits-related processes and procedures.
  • Manage provider resources and allocations to include requisition approval.
  • Authorization of contract requests for all providers within the Region.
  • Implement start-ups and acquisitions in collaboration with designated internal work groups to include clinical and operational leadership.
  • Assist the Managed Care Department as required in facility global arrangements, self-pay, and other managed care contracting issues.
  • Coordinate clear and consistent communication with other departments on successfully integrating new programs.
  • Actively participate in Kaizen events to improve processes both internally and externally.
  • Drive business development, acquisitions & organic growth.
  • Assist Business Development by participating in business development meetings, providing required specialty-specific information, identifying target providers within and outside of local markets, obtaining and disseminating pertinent information, and serving as key contact in current facilities or offices related to cross-selling or expansion of services.
  • Assist in identification of specialty-specific additional services and modalities, analyze their feasibility, and implement where applicable.
  • Establish processes to ensure the effective operationalization of organic growth contracts, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets, and ongoing assessment and recalibration of new business.
  • Interface with ENVOY or other recruitment staff to ensure that the appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner for both temporary and permanent assignments.

Client Management

  • Coordinate contract negotiation/renegotiation process in conjunction with Legal, clinical, operational leadership, and other relevant internal stakeholders.
  • Coordinate and monitor contract changes.
  • Meet regularly with key client stakeholders to:
    • Identify any projected changes in service requirements that impact operations and financials.
    • Proactively address client expectations and issues.
    • Understand and communicate local market issues within the assigned geographic area that impact the Company and client through networking and nurturing of other healthcare relationships in the region.
  • Meet regularly with Envision Physician Services and affiliated providers to understand their needs, resolve identified issues, and build relationships.
  • Act as a corporate liaison to ensure a strong sense of Company within the provider community.
  • Provide leadership in assigned regional market to assist specialty clinical leadership in developing significant long-term relationships with the facility, facility ownership, clinical leadership to promote long-term business success and market position.
  • Provide support as required for business development opportunities within assigned region.
  • Act as a liaison as necessary between corporate departments and Client facility personnel.

People Management

  • Recruit, train, develop, and evaluate Client Services employees.
  • Work with regional/executive clinical leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level.
  • Direct Regional specialty recruiting strategy to fulfill needs for short, mid, and long-term contract success and market development.
  • Provide formal, quarterly feedback to assigned recruitment and new hire team through established report card procedures.
  • Work with the National Practice Director to develop and maintain new contracts and staffing schedules.
  • Assess new contract staffing needs and communicate those to the recruitment department and third-party staffing companies.

Qualifications

Qualifications

  • 10 years managing multi-discipline, multi-specialties, and multiple locations at a regional level.

Education/Experience

  • Bachelor's Degree from four-year College or university.
  • 12 years experience in physician practice management or healthcare management with extensive physician interface.
  • Masters Degree in health-related field strongly preferred, or equivalent combination of education and experience.

Benefits

At Envision Healthcare, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right ones for you and your family. Best of all, qualifying employees are eligible to enroll from day one, so you can rest easy knowing you and your loved ones are protected.

Envision Healthcare is an Equal Opportunity Employer.

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