Automotive Service Department Manager
3 weeks ago
At Friendship Automotive, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in driving our service department's success.
Key Responsibilities:- Hire, Train, and Supervise Service Department Personnel: Lead a high-performing team of service advisors, technicians, and support staff to ensure seamless customer experiences.
- Enforce Safety Requirements: Maintain a safe working environment by adhering to industry standards and company policies.
- Collaborate with Fixed Operations Director: Work closely with our Fixed Operations Director to develop and implement strategies that drive departmental growth and customer satisfaction.
- Drive Departmental Objectives: Create and exceed annual operating budgets and marketing plans to achieve exceptional results.
- Deliver Exceptional Customer Service: Foster a culture of customer-centricity by handling complaints promptly and effectively, ensuring high Customer Service Index ratings.
- Match Customer Needs with Service Options: Provide personalized solutions to meet customer requirements and concerns.
- Ensure Customer Satisfaction: Maintain open communication with customers throughout the service process, ensuring they're informed and updated on their vehicle's status.
- Build Repeat Business: Implement a customer follow-up system to encourage repeat business and referrals.
- Comply with Regulations: Ensure adherence to federal, state, and local regulations governing the service department.
- Stay Up-to-Date with Industry Developments: Continuously educate yourself on new products, features, and accessories to provide expert advice to customers.
- Embody Friendship Culture: Demonstrate a positive attitude and commitment to our company values.
- 3+ Years of Automotive Dealership Experience: Proven track record of success in a service department leadership role.
- Flexibility and Adaptability: Ability to thrive in a fast-paced environment with changing priorities.
- Customer-Centric Mindset: Passion for delivering exceptional customer experiences.
- Leadership Skills: Ability to build and support a high-performing team.
- Effective Communication: Excellent communication and relationship-building skills.
- Process-Driven Approach: Ability to work well in process-driven environments.
- Organizational Skills: Detail-oriented and organized mindset.
- Aggressive Commission Structure: Competitive compensation package driven by sales performance.
- Comprehensive Benefits Package: Medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and wellness and gym reimbursements.
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