Administrative Support Specialist
3 weeks ago
This position is focused on reception and physical mail, including copying, scanning, filing, and other administrative responsibilities. As a law firm receptionist, certain tasks associated with legal documents and correspondence are also involved. In this full-time onsite position, you will need a strong work ethic and be able to work well independently as well as in a team environment, supporting attorneys in a high volume, time-sensitive atmosphere.
RESPONSIBILITIES:
• Providing reception, answering, and routing calls on a multi-line phone system.
• Preparing and sending outbound letters.
• Document scanning, copying, and mailing.
• Consistently and accurately updating case management systems.
• Processing incoming and outgoing mail.
• Retrieving and responding to clients and internal firm requests via phone or email.
• Learning basic legal documents and terminology.
• Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
• Providing exceptional customer service to clients at every level of interaction.
• Maintaining strict confidentiality of client and borrower information and firm processes.
REQUIRED SKILLS:
• Excellent verbal and written communication skills.
• Proficiency in MS Office suite.
• Commitment to providing exceptional customer service.
• Ability to work with others in a congenial and team-oriented manner.
• Self-motivation.
• Exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
• Excellent attention to detail.
EDUCATION:
High school degree required; college degree strongly preferred. Must have recently graduated from college or have 2-3 years of relevant experience.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit for extended periods of time. This is a full-time position, Monday through Friday, 8:00am to 5:00pm.
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