Senior General Manager

6 days ago


Louisville, Kentucky, United States Massage Envy Full time
Overview:
As a Senior General Manager at Massage Envy, you will lead teams and manage operations, coaching, and developing a team by setting them up for success in their professional career goals. You will be responsible for ensuring your location is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements).

Responsibilities:
• Understand, believe in, and uphold Massage Envy and Massage Envys Mission, Vision and Values
• Monitor staffing levels across all departments and to ensure all positions are staffed appropriately.
• Coach, develop, and retrain under performers in sales and service expectations
• Ensure all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations are current
• Participate in company and Regional Developer Conference Calls and weekly Operation Director calls
• Continuously train team on soft skills, business acumen, and metrics to strive for professional development.
• Facilitates the resolution of customer service issues while successfully identifying and addressing systemic opportunities throughout their organization
• Promotes and implements new products, services, and initiatives
• Responsible for locations payroll entry and inventory management
• Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
• Host monthly Performance Coaching Plans and partner with Operations Director to address performance concerns and celebrate performance wins

Benefits:
• Compensation that includes base salary, generous commissions, and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• 40% discount on products
• Employee Referral Bonuses
• Free massage/skincare services monthly
• Salary based on experience

Requirements:
• Multi-Unit Management experience
• Have strong analytical, leadership and communications skills
• Comprehensive understanding of Profit & Loss statements
• Proficiency in Microsoft Word, Excel, PowerPoint
• Strong communication and people skills

Locations:
Massage Envy locations in Clarksville, IL and Springhurst, KY

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