Director of Operations

4 weeks ago

UPPR CHICHSTR PA USA, United States Elwyn Full time
Job Title: Director of Operations

Elwyn is seeking a highly skilled and experienced Director of Operations to oversee the departmental programs and provide support to all assigned Community Residential Services (CRS) managers.

Key Responsibilities:
  • Ensure thorough review and delegation of assigned programs to meet the needs of individuals supported, including annual plans, assessments, outcome implementation, and required documentation.
  • Identify changes in individuals' needs and implement changes in their programming.
  • Provide supervision of assigned staff, including recruitment, selection, leadership, coaching, training, performance management, promotion, corrective action, and termination.
  • Coordinate with Human Resources for the hiring and discipline of all personnel, including investigations of disciplinary infractions as needed.
  • Perform on-call duties off hours, providing guidance and support to managers and staff per established on-call and operational policies and protocols.
  • Continuously improve operations and share information and lessons learned with peers and administration for the benefit of all programs.
  • Plan, staff, review, and organize staff assignments for assigned department projects.
  • Provide operational assistance across various programs as needed.
  • Provide leadership, coaching, guidance, training, and staff development to all levels of department staff.
  • Assist the Senior Director with reviewing and conducting interviews for team vacancies.
  • Plan, facilitate, lead, and actively participate in program/administrative meetings, staff meetings, and meetings with all other departments across the organization as needed.
Requirements:
  • One of the following combinations of education and experience: Associate's Degree from an accredited college or university or 60 credit hours AND 4 years of experience working directly with persons with intellectual disabilities, Bachelor's degree from an accredited college or university AND 2 years of experience working directly with individuals with intellectual disabilities, or Master's Degree from an accredited college or university AND 1 year experience working with individuals with intellectual disabilities.
  • Five (5) years of program operations and management experience.
  • Leadership experience in process improvement or operational improvements preferred.
  • Previous experience working within and managing a unionized workforce preferred.
  • Must be able to perform CPR, first aid, and crisis intervention techniques using agency-trained protocols.
  • Must have current, valid driver's license in state of residence, three (3) years driving experience in the United States, and acceptable driving record.
Physical Demands/Environmental Profile:

See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job.

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