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Retail Operations Leader
2 months ago
Responsibilities
Strategic Business Management
Analyze daily reports to formulate actionable strategies aimed at enhancing key performance indicators (KPIs) and improving results across talent management, operational efficiency, merchandising, financial performance, and customer satisfaction.
Exhibit operational flexibility to align with business needs and establish clear objectives to achieve organizational goals.
Set explicit expectations for team members and ensure accountability for their roles and objectives.Develop actionable plans on a daily, weekly, and monthly basis.
Demonstrate strong organizational skills to delegate tasks, prioritize effectively, meet deadlines, and ensure team accountability to uphold company standards.
Stay informed about current policies, practices, trends, technologies, and information impacting the stores within the district and the organization.Personally exemplify a positive customer experience, prioritizing customer needs at all times.
Collaborate with Loss Prevention partners to lead shrink reduction initiatives and respond proactively to shrink and safety challenges. Foster a culture of shrink awareness to safeguard all company assets.
Implement all company-specific programs, reports, processes, policies, and procedures.
Communicate effectively with clarity and precision in both verbal and written formats to ensure smooth operations.
Hold oneself and the team to high-performance standards to meet customer and organizational expectations.
Talent Development
Recruit, network, attract, hire, and onboard a diverse range of talented individuals.
Actively manage succession planning with a focus on identifying, training, and developing potential candidates. Maintain a fully staffed store by building a strong talent pipeline.
Influence talent growth through effective coaching and mentoring.
Evaluate talent appropriately to create a robust succession plan that aligns with business strategy.
Conduct annual performance evaluations and compensation reviews.
Lead the training initiatives for all store personnel using company-provided materials.
Utilize company tools to manage payroll and scheduling effectively.
Build and maintain collaborative relationships with peers.
Ensure the execution of corporate merchandising and marketing strategies to drive sales and profitability within the store.
Evaluate store layout and inventory levels to optimize merchandising effectiveness.
Identify and escalate any inventory discrepancies to the supervisor.
Ensure proper handling of merchandise operations within the store.
Customer Engagement
Foster a culture that prioritizes exceptional internal and external customer experiences.
Maintain high standards of customer readiness and deliver a clean, organized, and accessible shopping environment.
Enhance customer loyalty by coaching and motivating the store team to promote loyalty programs.
Supervisory Responsibilities
Responsibilities include interviewing, hiring, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees, including termination; and addressing complaints and issues within the store.
Supervise all store personnel.Qualifications
A high school diploma or equivalent is required; a college degree is preferred.
A minimum of 2-4 years of management experience is preferred.
Familiarity with company standard software, systems, and procedures.
Excellent communication and interpersonal skills.
Proficient in coaching, teaching, training, organizing, planning work assignments, and delegating responsibilities.
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
A valid driver's license and reliable transportation are required for travel to various locations.
Ability to work flexible hours, including days, mid-shifts, nights, weekends, and holidays.
This position requires a standard 40-hour workweek, with potential for additional hours during peak times. Overtime must be pre-approved by a supervisor.
Willingness to relocate within the company when necessary and possibly on short notice.