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Client Success Specialist

2 months ago

Horsham Pennsylvania, United States TherapyNotes Full time
About TherapyNotes


TherapyNotes is a leading provider of behavioral health Practice Management and EHR software. Our exceptional SaaS solution streamlines scheduling, billing, documentation, telehealth, and more, allowing clinicians to prioritize outstanding patient care.

We are a vibrant team of professionals dedicated to innovation and excellence, continuously enhancing our software to remain at the forefront of the industry. Together, we aim to transform behavioral health software while making a significant impact.

Position Overview


As a Client Success Specialist at TherapyNotes, you will collaborate with a team of committed software support representatives to assist both prospective and existing customers in managing their TherapyNotes accounts.

Your role will involve guiding psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account setup, addressing complex support inquiries, and resolving various challenges they may encounter with the TherapyNotes software.

This position is an internal customer support role within our corporate structure.

Key Responsibilities
  • Technical and Software Training: Educate customers on effectively navigating and utilizing the TherapyNotes software, clarify core software features, and assist with intricate questions and support requests.
  • Inbound Support: Handle a high volume of support inquiries via calls and emails, providing assistance to behavioral health professionals, practice administrators, medical billers, and patient appointment schedulers.
  • Support Documentation: Maintain a comprehensive database by logging support ticket information in multichannel customer support/help desk software applications.
  • Quality Assurance: Uphold high standards of accuracy and completeness in all interactions.
  • Knowledge Development: Cultivate a strong understanding of TherapyNotes features and their benefits.
Qualifications
  • Experience in customer service.
  • Flexible availability, including occasional nights and weekends.
  • Technical Proficiency: Strong computer skills and problem-solving abilities.
  • Previous experience in software support, call centers, training, or inside sales is advantageous.
  • Familiarity with multichannel customer support/help desk software is a plus.
  • Excellent verbal and written communication skills.
  • Able to communicate effectively through various platforms.
  • Composed under pressure.
  • Strong time management capabilities.
  • A collaborative team player with a commitment to personal growth and excellence.
  • Interest in working within a small to mid-sized business environment.
Benefits
  • Competitive salary - $50,000/year.
  • Opportunities for overtime.
  • Comprehensive medical, dental, vision, life, and disability insurance.
  • Retirement plan with company contributions.
  • Annual profit sharing and bonuses.
  • Budget for personal development and training.
  • Collaborative work environment.
  • Extensive onboarding program.
  • Comprehensive mentorship opportunities.
  • Company-provided refreshments and occasional meals.

TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.