Cloud Systems Architect

3 days ago


Milwaukee, Wisconsin, United States Concurrency Full time
Job Description

We are seeking a skilled ServiceNow Systems Engineer to join our team at Concurrency. As a key member of our technology consulting services, you will provide technical expertise to clients, contribute to the design and delivery of technical architecture solution components, and support the efforts of more experienced consultants.

Your role will involve playing a key advisory role with external clients working with key stakeholders and business as it relates to operations and integration. You will be responsible for ensuring best practice adherence for core system setup, development, security, tuning, and performance.

You will have expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform. Additionally, you will customize ServiceNow applications and facilitate the rollout of new applications and modules. Your responsibilities will also include configuring application UI and configuring flow/orchestration automations.

Responsibilities
  • Ensure best practice adherence for core system setup, development, security, tuning, and performance.
  • Provide subject matter expertise in designing, developing, and implementing ITIL processes inside of ITSM modules within the ServiceNow platform.
  • Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  • Configure application UI and configure flow/orchestration automations.
  • Facilitate and support development with testing phases.
  • Submit daily hours billed to cloud-based project management software, Kantata, for time tracking.
  • Coordinate release planning and implementations.
  • Maintain and continuously improve the processes, standards, policies, working methods, and tools.
  • Ensure appropriate tools and processes are in place to have a dev/test/prod environment that is reliable.
  • Participate in ongoing production support and end-user support.


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