Global Freight Forwarding Coordinator

3 days ago

Acosta Pennsylvania, United States AIT Worldwide Logistics, Inc. Full time
Job Summary

The Ground Operations Agent II is a critical role within AIT Worldwide Logistics, Inc. responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.

Key Responsibilities
  • Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer's request is satisfied.
  • Prepare profitable quotations accurately.
  • Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
  • Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
  • Track and communicate all delays, damages, problems and work to resolve customer issues.
  • Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
  • Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
  • Coordinate recovery/delivery schedules with various cartage agents and international partners.
  • Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
  • Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
  • Ensure all shipments are properly billed within company guidelines and timelines.
Requirements
  • Education: High School Degree or equivalent Required and Associate's Degree Or equivalent Preferred
  • Experience: 5+ years Experience in Air, Ocean, Import & Export operations Required and 7+ years Experience in freight forwarding, transportation, or logistics Preferred
  • Skills and Abilities: Advanced knowledge of ITAR, DG or TSA work experience/regulations. (High proficiency) General Computer Skills (Medium proficiency)
  • Licenses and Certifications: CCS-Certified Coding Specialist Certified Cargowise Specialist (CCS) is Required and Certified Correctional Officer (CCO) Certified Cargowise Operator (CCO) is Required Dangerous Goods Certification Preferred

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