Airport Operations Manager

2 days ago


Kansas City, Missouri, United States Hertz Full time
Airport Operations Manager Job Description

The Airport Operations Manager plays a crucial role in directing the daily activities of frontline employees, ensuring maximum performance and customer satisfaction. This leadership position oversees the operational aspects of airport locations, including customer service, sales, and vendor relations.

Key Responsibilities:
  • Lead daily operations, fleet availability, and revenue generation for assigned functions.
  • Develop and implement processes to meet and exceed customer expectations, aligning sales forces with sales methods and processes.
  • Resolve customer issues, ensuring a positive customer experience.
  • Drive sales processes to create a dynamic, customer-focused zone commercial organization focused on selling value-added solutions.
  • Champion productivity improvements through employee involvement and accountability, ensuring adherence to Standards of Work.
  • Engage in effective communication plans to build employee engagement and achieve business results.
  • Conduct timely and constructive performance evaluations, as applicable.
  • Manage airport locations and assigned geographic areas in the General Manager's absence.
  • Participate in the recruiting process, as required.
  • Provide management with various updates and indicators as requested.
Requirements:
  • High School Diploma required; Bachelor's Degree preferred.
  • 1-3 Years prior experience in customer service or operations, according to specific job duties.
  • Experience in car rental, hospitality, or tourism a plus.
  • Results orientation, ability to direct and motivate teams, and effective communication skills.


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