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Client Support Specialist

2 months ago

Albuquerque, New Mexico, United States Equiliem Full time

Job Overview:

The ideal candidate will possess 0-3 years of experience in handling purchase orders, RMAs, and RGAs.

We are seeking an individual who is adept at managing phone inquiries, has familiarity with LTL carriers such as FedEx and UPS, and is comfortable utilizing Microsoft Outlook along with basic Excel tasks.

While accounting skills, including cash collection or payroll processing, are advantageous, they are not mandatory.

Attention to detail is essential as this role will be conducted in a cubicle setting at Equiliem.


Key Responsibilities:
Provide assistance to clients through phone and email communications, while enhancing knowledge of the complete product range.
Collaborate closely with Sales consultants by executing administrative tasks that ensure customer satisfaction.

Support the Sales team by delivering tailored customer service through prompt quotations and precise order management.

Update customer agreements, coordinate shipments with the warehouse, manage invoicing, oversee logistics, and respond to sales inquiries for general information.

Qualifications:
High school diploma or equivalent GED
Previous experience in customer service is necessary within a dynamic environment.
Familiarity with purchase order processing is preferred.
Strong communication, time management, and organizational abilities.
Friendly demeanor for phone and in-person interactions.
Basic computer proficiency.
Self-driven and motivated.
Enthusiasm, politeness, and clear communication skills.
Quick learner.
Service-oriented, proactive, and personable.

Work Schedule:
Monday to Friday, 8 AM to 5 PM, with a 1-hour unpaid lunch break.