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Client Support Specialist
2 months ago
About Valeo:
Valeo is a leading global technology company focused on developing innovative solutions that revolutionize the transportation sector. As a trusted partner to major automotive manufacturers and emerging mobility providers, Valeo is dedicated to fostering a more sustainable and secure mobility future. With an emphasis on enhancing the driving experience and reducing CO2 emissions, Valeo is recognized as a pioneer in the industry.
Position: Customer Service Representative at Valeo
Why This Role is Unique:
Become part of a distinguished group of technology enthusiasts at Valeo, contributing to advancements in autonomous vehicle technology.
What You Will Experience:
As a member of our global talent network, you will engage with cutting-edge technologies that support a greener, safer, and smarter mobility future. Valeo promotes an inclusive culture that encourages exploration, care, and collaboration. You will also receive a competitive salary and a comprehensive benefits package that adds significant value.
Role Overview:
In the capacity of a Customer Service Representative, you will be instrumental in delivering exceptional customer support under the direction of the Customer Service Manager. You will serve as the main point of contact for all operational inquiries (excluding sales negotiations), striving to provide an outstanding service experience.
Key Responsibilities:
- Manage customer inquiries and calls with a commitment to delivering exceptional service (ensuring zero loss calls, minimal wait times, and maintaining a professional demeanor).
- Address and resolve customer queries and issues using Valeo's standard tools, ensuring prompt communication and effective resolution.
- Engage proactively with key accounts to maintain high levels of customer satisfaction.
Customer Administration Duties:
- Oversee customer operations by verifying order compliance, managing order processing, handling returns, and maintaining customer databases.
- Assist sales teams by providing pertinent customer information and supporting order management processes.
Process Improvement Responsibilities:
- Encourage and facilitate the adoption of electronic and logistic services to enhance the customer experience.
- Collaborate with various departments to improve communication and deliver superior services.
Additional Responsibilities:
Your role may encompass other tasks related to customer relations, data maintenance, logistics, or sales administration as required. The scope of responsibilities is not exhaustive.
Essential Qualifications:
- A Bachelor's degree is required.
- A minimum of 3 years of experience in customer service is essential.
- Fluency in Spanish is a plus.
Explore Diverse Opportunities at Valeo:
Valeo is committed to innovation, aiming to reduce CO2 emissions and enhance the driving experience to create a more sustainable, secure, and intelligent mobility landscape. This exciting shift towards advanced vehicles offers remarkable career opportunities and challenging roles for those eager to shape the future.
Embrace Diversity at Valeo
