Customer Service Lead Professional

3 weeks ago


Wilmington, North Carolina, United States Burlington Full time
Company Overview
At Burlington, we are dedicated to delivering an exceptional customer experience. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide friendly and professional service.

As part of our team, you will work in a fast-paced environment where no two days are the same. You will interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

We offer a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.

Key Responsibilities
  • Lead by example, modeling company core values and Our Burlington philosophy.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.


Required Skills and Qualifications
  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs or more.


Benefits
  • Competitive wage: $13 per hour.
  • Flexible hours.
  • Associate discount.
  • Part-time benefits, including medical coverage and a 401(k) plan.


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