Restaurant Operations Manager
7 days ago
Job Summary:
We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Taco Bell. As a key member of our management team, you will be responsible for supporting the Restaurant General Manager in the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and safety.
Key Responsibilities:
- Develop People:
- Assist with recruitment, hiring, and conducting new hire orientation to ensure that our team members are equipped with the skills and knowledge needed to succeed in their roles.
- Collaborate with the Restaurant General Manager to create and manage training plans for each team member, ensuring that they receive the necessary training and development opportunities to advance in their careers.
- Schedule and deploy the team to promote development while meeting all business needs, ensuring that our customers receive exceptional service and that our restaurant operates efficiently.
- Resolve employee conflicts and promote a positive culture within the restaurant, fostering an inclusive and supportive work environment.
- Ensure that team members are following food safety, quality, and accuracy procedures for orders, maintaining high standards of quality and safety.
- Provide feedback to the Restaurant General Manager on team members' performance, identifying areas for improvement and opportunities for growth.
- Customer Satisfaction:
- Deliver superior service and maximize customer satisfaction, ensuring that our customers receive exceptional service and that their needs are met.
- Resolve customer complaints quickly and effectively, maintaining positive customer relations and ensuring that our customers feel valued and respected.
- Assist the Restaurant General Manager in promoting the brand in the local community through word-of-mouth and restaurant events, building strong relationships with our customers and the community.
- Develop the Business:
- Assist the Restaurant General Manager in meeting restaurant budget and financial plans, ensuring that our restaurant operates efficiently and effectively.
- Assist with inventory and product orders according to the budget, ensuring that we have the necessary resources to meet customer demand.
- Ensure compliance with sanitation and safety regulations, maintaining high standards of quality and safety.
- Perform other duties as assigned by the Restaurant General Manager, ensuring that our restaurant operates smoothly and efficiently.
Requirements:
- High School Diploma or GED, College degree or equivalent Taco Bell/industry experience preferred.
- 1-3 years supervisory experience in either a food service or retail environment, including Profit and Loss responsibility.
- Basic Microsoft Office skills preferred.
- Must have reliable transportation to complete banking and business requirements.
- Basic business math and accounting skills required.
- Strong analytical/decision-making skills.
- Able to stock shelves and coolers.
- Able to occasionally lift up to 50 lbs.
- Able to complete cleaning tasks that include stooping, pushing/pulling up to 20 lbs.
- Able to tolerate standing, walking, and stooping during 80% of shift time.
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