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Medicaid Support Specialist

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Albany, New York, United States General Dynamics Information Technology Full time

Elevate your career by joining our team as a MEDICAID SUPPORT SPECIALIST. In this critical role, you will play a vital part in ensuring the success of the New York State Department of Health Medicaid Management Information System (MMIS) program.

The estimated annual salary for this position is approximately $70,000 - $85,000, based on industry standards and location. Salary may vary depending on experience and qualifications.

About the Role:

We are seeking an experienced CUSTOMER SERVICE SPECIALIST II who shares our passion for delivering exceptional customer service. Your key responsibilities will include:

  • Responding to customer inquiries and resolving issues promptly and professionally;
  • Collaborating with internal stakeholders to improve processes and enhance customer satisfaction;
  • Participating in ongoing training and development to stay up-to-date on industry trends and best practices;

Key Qualifications:

To excel in this role, you should possess:

  • A strong background in customer service or a related field;
  • Excellent communication and problem-solving skills;
  • Ability to work effectively in a team environment and adapt to changing priorities;

Benefits and Total Rewards:

We offer a competitive compensation package, including:

  • A base salary of $65,000 - $75,000 per year;
  • A comprehensive benefits program, including medical, dental, and vision coverage;
  • A retirement savings plan with company match;

Why Join Us:

At General Dynamics Information Technology, we pride ourselves on fostering a culture of collaboration, innovation, and continuous learning. You will have the opportunity to:

  • Work on high-profile projects that impact the lives of millions;
  • Develop new skills and expertise through ongoing training and professional development;
  • Make a meaningful difference in the community through volunteer opportunities and corporate social responsibility initiatives.