Customer Service Representative

1 week ago


Atlanta, Georgia, United States Emerson Full time
About the Role

We are seeking a highly motivated and organized Customer Service Representative to join our Quote Team. As a key member of our team, you will be responsible for facilitating and coordinating service projects, ensuring customer satisfaction from request to delivery.

Key Responsibilities
  • Execute and enter parts quotes, including price review, delivery, release, and work scope planning activities.
  • Collaborate with the operations team to schedule work and ensure material sourcing plans support customer promise dates.
  • Facilitate technical questions and answers between customers, Emerson engineering resources, and other stakeholders.
  • Communicate with the sales channel and service center team to ensure expectations and commitments are met consistently and within acceptable time frames.
  • Source, procure, and expedite parts and materials needed, and forecast needs for peak periods.
  • Negotiate with vendors and suppliers to secure the best price for required delivery and research/develop sources and alternatives when necessary.
  • Remain up to date on all service project progress and negotiate delivery prior to order entry, advising sales channels/customer of delays.
  • Adhere to all safety, quality, company rules, and regulations, and participate in Safety, Quality, and Activities Committees.
  • Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards.
Requirements
  • High School Graduate/GED
  • 1 year customer service experience
  • Excellent written and verbal communication skills
  • Strong customer service, time management, problem-solving, organizational, interpersonal, and multi-tasking abilities
  • Technically savvy with MS Office Suite (Word, Excel, PowerPoint, Access, etc.)
  • Legal authorization to work in the United States
Preferred Qualifications
  • Associate's or Bachelor's Degree in a related field
  • Prior experience with process controls, technical, industrial, mechanical, manufacturing, or related industries
  • Experience with a Relational Database Management System (such as Oracle)
About Emerson

We are a global leader in automation technology and software, committed to helping our customers operate more sustainably while improving productivity, energy security, and reliability. We offer a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching.

We are an Equal Opportunity/Affirmative Action employer, committed to providing a workplace free of any discrimination or harassment. We are proud to be a global company with a diverse and inclusive work environment, where every employee is valued and respected for their unique experiences and perspectives.



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