Team Leader for Customer Service in Leasing

4 weeks ago


Black Jack, Missouri, United States Nexus Enterprises Full time
Job Title: Team Leader for Customer Service in Leasing

We are seeking a highly skilled and experienced Team Leader to join our Corporate Customer Division. As a Team Leader, you will be responsible for leading a team of customer service professionals in providing exceptional service to our corporate clients.

Key Responsibilities:
  • Lead and manage a team of customer service representatives to ensure excellent service delivery and high customer satisfaction.
  • Collaborate with the team and process owners to identify process improvements and implement changes to increase productivity and efficiency.
  • Monitor and analyze customer feedback and complaints to identify areas for improvement and implement corrective actions.
  • Support the department manager in projects related to productivity improvement and business growth.
  • Ensure compliance with regulatory and legal requirements and maintain accurate records.
Requirements:
  • First experience in customer service or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us:

Nexus Enterprises is a leading provider of financial services to corporate clients. We are committed to delivering exceptional service and building long-term relationships with our customers.


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