Customer Service Operations Director

1 day ago


Portland, Oregon, United States ZIA Full time
Transforming Patient Care Experience

We are seeking a seasoned Customer Service Operations Director to lead our patient experience team at Revolution Dental Implant Center. Located in Oregon City, OR, this role offers an exceptional compensation package, with a base salary of $65,000 and up to $25,000 in annual performance bonuses.

In this pivotal position, you will have the opportunity to make a real impact by building relationships, optimizing processes, and driving results in a fast-paced, mission-driven environment.

Your primary responsibilities will include leading a high-performing team of patient care specialists, driving excellence through key metrics analysis, streamlining operations, and elevating service standards.

About This Role
  • Lead with Purpose: Inspire, coach, and manage a high-performing team of patient care specialists, fostering a culture of excellence and customer satisfaction.
  • Drive Excellence: Monitor and analyze key metrics, such as missed calls, conversion rates, and appointment show rates, to develop strategies that surpass goals and drive business growth.
  • Streamline Operations: Implement efficient workflows and systems that enhance the patient journey, ensuring seamless interactions and optimal outcomes.
  • Tech and Data Guru: Oversee call center technology (Manatal) and vendor performance, utilizing data insights to inform decisions and drive continuous improvement.
  • Elevate Service: Ensure exceptional service standards, resolve escalations, and deliver on our promise of top-tier care, exceeding customer expectations.
  • Develop Strategy: Shape policies, manage budgets, and lead initiatives that align with our vision for growth, innovation, and patient-centricity.
Why You'll Love This Role
  • Compensation Package: Enjoy a competitive base salary of $65,000 and up to $90,000 annually, including performance bonuses.
  • Work-Life Balance: Enjoy a Monday-Friday schedule with no weekends or late-night shifts, allowing for a healthy work-life balance.
  • Make an Impact: Be at the forefront of revolutionizing patient care in the dental industry, making a tangible difference in people's lives.
  • Grow with Us: Opportunities for professional development and recognition for your contributions, empowering your career growth.
What We're Looking For
  • Proven Experience: Proven track record of managing a call center or customer service team, preferably in healthcare or dental.
  • Strong Leadership Skills: Strong leadership skills, with a knack for coaching and inspiring teams, fostering a culture of excellence.
  • Data-Driven Mindset: Data-driven mindset, with the ability to analyze trends and make informed decisions, driving business growth.
  • Attention to Detail: Attention to detail and a love for optimizing processes, ensuring seamless interactions and optimal outcomes.
  • Excellent Communication: Excellent communication skills and a collaborative spirit, delivering exceptional service standards and exceeding customer expectations.


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