Goods Return Specialist

1 day ago


Valley Center, Kansas, United States Duncan Aviation Full time
Job Title: Goods Return Specialist

Job Summary:

The Goods Return Specialist will be responsible for processing stock, warranty, and vendor returns, as well as defective parts, in compliance with vendor and/or Duncan Aviation policies. This role will also prepare various billing invoices, including work orders, special orders, and repair purchase orders, and respond to internal and external customer inquiries.

Key Responsibilities:

  1. Process and return company and vendor equipment for credit or return to inventory, contacting vendors for credits on returns.
  2. Process parts for repair or overhaul according to company guidelines, preparing customer billing for parts and labor charges determined to be above and beyond the normal scope of overhaul/repair charges.
  3. Submit warranty claims to vendors according to vendor warranty specifications, creating follow-up work orders to re-bill denied warranty parts and labor to the respective customer, and following up with vendors to ensure appropriate credits are issued.
  4. Create, review, and update purchase orders with vendor information, reviewing vendor invoices for proper pricing, serial numbers, and potential errors, and taking appropriate action as necessary. Follow up on past due purchase orders, ordering exchange units for stock to replace units that cannot be repaired.
  5. Prepare exchange no-charge invoices, work orders, time and material pricing, and billing of freight charges.
  6. Review and process goods-in-transit records according to established procedures and guidelines.
  7. Perform other related duties as assigned by management.

Requirements:

  • Licenses/Certificates: N/A
  • Attendance: Regularly scheduled attendance required
  • Physical: Routinely lifts up to 50 lbs., occasionally 100 lbs.; repetitive motion; tolerates sitting; proficient keyboarding and data entry
  • Environmental: N/A

Education and Experience:

  • High School graduate or equivalent required
  • One year warehouse, purchasing, or parts experience required
  • Previous accounting or collections experience preferred
  • Proficiency with general computer skills and Microsoft Software (i.e. Word, Excel, etc.)

Benefits:

  • Moving is expensive and hard work Relocation Assistance is available for those that qualify.
  • Duncan offers a comprehensive Benefits Package (Medical, Dental, Vision, Vacation/Holiday) that is available to team members on day one.
  • Plan for your medical needs with a Health Savings Account (employer and employee contributions).
  • Save for your future through our 401(k) program where you can begin contributions within your first 45 days, 50% match on first 6% contributed
  • Enjoy Duncan Aviation's On-Site Fitness & Health Clinics at the MRO locations
  • Take advantage of a variety of In-House Training opportunities, or use Tuition Assistance to further your education.

Duncan Aviation is an Equal Opportunity and Affirmative Action Employer. EOE Minorities/Females/Protected Veterans/Disabled



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