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Retail Sales Associate, Key Holder
2 months ago
DXL Group is a leading specialty retailer of men's Big + Tall apparel, dedicated to providing an exceptional customer experience.
Job SummaryWe are seeking a highly motivated and results-driven Retail Sales Associate, Key Holder to join our team. As a key holder, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a team of sales associates to achieve their goals.
Key Responsibilities- Customer Service: Ensure each guest feels welcomed and valued by spending quality time, asking questions to understand their needs, preferences, and lifestyle.
- Product Knowledge: Serve as a product knowledge expert, able to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Team Leadership: Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.
- Education: High school diploma or equivalent (college/university degree helpful but not required).
- Customer Service Experience: Demonstrates superior customer service techniques and experience with problem/complaint resolution.
- Physical Abilities: Ability to lift up to 10 lbs. and move up to 50 lbs.
The hourly rate for this position is $9.50 - $10.50 per hour, plus a commission rate between 1.5% and 6% based on personal sales volume. Associates are also eligible for a quarterly bonus based on store sales.
About DXL's Commitment to Diversity, Equity, and InclusionDXL is committed to creating an inclusive and equitable work environment where all employees feel valued and respected. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
