Customer Service Representative, Key Holder

4 weeks ago


San Bruno, California, United States Destination XL Full time

Customer Service Representative, Key Holder

At Destination XL, we're committed to building long-term relationships with our guests by providing an exceptional shopping experience. As a Customer Service Representative, Key Holder, you'll play a key role in achieving this goal by delivering outstanding customer service and coaching team members to achieve their goals.

Key Responsibilities:

  • Ensure each guest feels welcomed and valued by spending quality time and asking questions to learn about their needs and preferences.
  • Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels and name brands.
  • Assist with building a superior customer-focused sales team by providing ongoing coaching and training for selling skills, behaviors, and operational procedures.

Requirements:

  • High school diploma or equivalent (college/university degree helpful but not required).
  • Demonstrates superior customer service techniques and experience with problem/complaint resolution.
  • Ability to lift up to 10 lbs. and move up to 50 lbs.

The hourly rate for this position is $9.50 - $10.50 per hour, plus a commission rate between 1.5% and 6% based on personal sales volume. Associates are also eligible for a quarterly bonus based on store sales.


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