Optical Team Lead
1 day ago
The Team Lead is responsible for delivering exceptional customer service and ensuring the store's success by managing key optical and lab processes. This role requires strong communication and leadership skills, as well as knowledge of current optical theory and merchandise.
Key Responsibilities
Ensure the LensCrafters team provides unsurpassed customer service
Proactive and solution-driven, accurate execution and product knowledge
Assist customers with selections, provide recommendations, and assist sales associates
Serve as a responsible alternate store key holder
Requirements
HS diploma/GED
Strong optical and retail experience
Knowledge of current optical theory and merchandise
Strong communicator and listener
Strong interpersonal skills
Strong basic math skills
Sales skills
Problem-solving ability
Familiarity with cash register, computers, and calculators
Leadership and training experience
Edging and mounting experience
Basic optics knowledge and optical measurement experience
Preferred Qualifications
State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Final Eyewear Inspector Certification
LensCrafters Quality, Fitting, and Adjusting Program
Optical machinery/instruments experience
Customer service experience
AccuFit Digital Measurement System certification
Knowledge of current store merchandise and lens options
What We Offer
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Opportunity Employer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
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