Patient Access Specialist
2 days ago
We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will be responsible for ensuring seamless patient access to our medical services, while maintaining the highest level of patient satisfaction and quality care.
Key Responsibilities- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather and verify patient demographics to validate patient identity.
- Conduct intensive screening of Medicare, Medicaid, and managed care patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Perform job-related functions, including facility-based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point-of-service cash collection, and financial clearance.
- Ensure accurate and timely processing of patient information, including registration, insurance verification, and financial clearance.
- Provide excellent customer service and maintain a positive patient experience.
- Collaborate with healthcare teams to ensure seamless patient access and care.
- Stay up-to-date with changing regulations and policies to ensure compliance.
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 1+ years of experience in a hospital setting, preferably in patient access or registration.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficient in computer systems, including EPIC and other healthcare software.
- Ability to work rotating shifts, including evenings and weekends.
- Bachelor's degree in a related field, such as healthcare administration or business.
- 2+ years of experience in patient access or registration.
- Experience with EPIC and other healthcare software.
- Knowledge of ICD-10 and CPT-4 codes.
- Bilingual or multilingual skills.
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