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Patient Access Specialist
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a Patient Access Specialist, you will be responsible for ensuring the smooth and efficient flow of patients through our healthcare system. This includes conducting quality interviews with patients, gathering identification and demographic information, and verifying insurance coverage and benefits.
Key Responsibilities- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather identification and demographic information for patients and verify insurance coverage and benefits.
- Perform intensive screening of Medicare, Medicaid, and managed care patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Conduct facility-based scheduling, bed planning, pre-registration, registration, insurance verification, pre-certification, point of service cash collection, and financial clearance under the direction of the Supervisor/Manager/Director.
- Adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times.
- High School diploma or equivalent required.
- Minimum of 1+ years of experience in a hospital setting.
- Good written and verbal communication skills.
- Customer Service Oriented.
- Basic medical terminology knowledge.
- Prior registration/insurance verification experience.
- Proficient computer skills, including Microsoft Office and/or Google Suite platforms.
- Bachelor's Degree and/or related experience.
- Minimum of 2+ years experience in a hospital setting.
- Excellent analytical, written, and verbal communication, and interpersonal skills.
- Proficient medical terminology knowledge.
- Knowledge of insurance specifications, ICD10, and CPT4 codes.
- Bilingual (Spanish or Korean).
- Experience with EPIC HB, Cadence, and Prelude.
