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Patient Access Specialist
2 months ago
We are seeking a highly skilled Patient Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Services Department, you will play a critical role in ensuring the smooth and efficient flow of patients through our facilities.
Key Responsibilities- Conduct quality interviews with patients to ensure compliance with patient safety rules and state and federal regulations.
- Gather and verify patient demographics to validate patient identity.
- Conduct intensive screening of Medicare, Medicaid, and managed care patients to identify network status and coordination of benefits.
- Obtain patient consents and attestations as required.
- Perform registration, insurance verification, pre-certification, and financial clearance functions under the direction of the Supervisor/Manager/Director.
- Adhere to the Medical Center's Quality Standards and maintain a positive patient experience at all times.
- High School diploma or equivalent required; Bachelor's degree preferred.
- Minimum 1+ years of experience in a hospital setting, with prior registration/insurance verification experience.
- Excellent written and verbal communication skills, with a focus on customer service.
- Basic medical terminology knowledge and proficiency in computer skills, including Microsoft Office and/or Google Suite platforms.
- Ability to work every other weekend, three out of six holidays, and rotating schedules/shifts as needed.
- Bachelor's degree and/or related experience.
- Minimum 2+ years of experience in a hospital setting.
- Excellent analytical, written, and verbal communication, and interpersonal skills.
- Proficient medical terminology knowledge and knowledge of insurance specifications, ICD10, and CPT4 codes.
- Bilingual (Spanish or Korean) and experience with EPIC HB, Cadence, and Prelude.
