Payment Support Team Lead

2 days ago


Rockville, Maryland, United States NIH Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Payment Support Team Lead to oversee the day-to-day operations of our payment support team. The successful candidate will be responsible for ensuring timely and accurate processing of payments, resolving payment-related issues, and providing excellent customer and departmental support.

Key Responsibilities
  • Support and coordinate the operations of the department, ensuring prompt and accurate service levels.
  • Research and provide innovative solutions to enhance efficiency, productivity, and improve member service and satisfaction.
  • Assist with internal accounting controls, reconciliations, and settlements of various payment channels.
  • Supervise, coach, and provide regular feedback to team members, including conducting mid-year and annual performance evaluations.
  • Monitor and manage payment workflows to optimize efficiency and accuracy.
  • Initiate and implement operational upgrades, product rollouts, and testing as required.
  • Play an active role in project planning and implementation, working with senior management to achieve credit union goals.
Requirements
  • Bachelor's degree in Accounting, Finance, or a related field.
  • Three to five years of progressive financial institution experience, with at least three years of ACH, Wires, and Check processing experience.
  • One or more of the following accreditations is preferred: AAP, APRP, and NCP.
  • Demonstrated knowledge of automated back-office transaction processing, generally accepted accounting principles, and applicable federal, state regulations.
Working at NIH Federal Credit Union

We are an equal opportunity employer and do not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.



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