Computer Systems Analyst II Role

3 weeks ago


Bedford, Massachusetts, United States Mass., Inc. Full time
Job Description

This position is for an Edp Systems Analyst to join the Distributed Learning Team and assist with the upkeep associated with Distributed Learning systems and classrooms throughout the state.

  • Troubleshoot and resolve issues in Massachusetts National Guard Distributed Learning Classrooms.
  • Work with customers to assist with questions, issues, and support of collaboration tools.
  • Collaborate with the Distributed Learning Team to implement upgrades and hardware changes to the classroom equipment.
  • Travel to Distance Learning Classrooms to meet with classroom points of contact and address issues, events, and concerns.
  • Transport and set up Mobile Distributed Learning Classrooms (MDLC's) throughout the state as required.
  • (Re)image and prepare PC/laptops for classroom deployment and degauss decommissioned equipment.
  • Assist the Distributed Learning team with surveys of potential MDLC move locations and meet with units requesting MDLC Classroom information.
  • Work with the Distributed Learning Training Coordinator to provide information to potential customers and support event coordination/setup/post-event recaps.
  • Assist EDP Systems Analyst III with Windows administration, patch management, and vulnerability remediation. Assist with Network administration of Distributed Learning Classrooms.
  • Additional duties as assigned.


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