Edp Systems Analyst Position

6 days ago


Bedford, Massachusetts, United States Mass., Inc. Full time
About the Job

As a key member of the Distributed Learning Team, this role will focus on ensuring the smooth operation of Distributed Learning systems and classrooms throughout the state.

  1. Key Responsibilities:
  • Troubleshoot and resolve technical issues in Distributed Learning Classrooms.
  • Provide exceptional customer service to resolve queries and issues related to collaboration tools.
  • Work closely with the Distributed Learning Team to plan and execute upgrades and hardware changes to classroom equipment.
  • Conduct site visits to Distance Learning Classrooms to address technical issues, provide support, and gather feedback.
  • Coordinate the transportation and setup of Mobile Distributed Learning Classrooms (MDLCs) across the state.
  • Maintain and upgrade PC/laptops for classroom use, as well as ensure the secure disposal of decommissioned equipment.
  • Support the Distributed Learning team in conducting site surveys and gathering requirements for potential MDLC move locations.
  • Collaborate with the Distributed Learning Training Coordinator to develop and deliver training content and support event planning.
  • Assist EDP Systems Analyst III in maintaining Windows environments, applying patches, and remediating vulnerabilities, while also supporting network administration for Distributed Learning Classrooms.
Required Skills and Qualifications:
  • Strong knowledge of computer systems analysis and troubleshooting.
  • Excellent communication and interpersonal skills.
  • Familiarity with Microsoft software suites and presentation technologies.
  • Able to work independently and as part of a team.
  • Valid driver's license and reliable means of transportation.

Estimated Salary: $65,000 - $90,000 per year, depending on experience.



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