Enterprise IT Specialist
2 weeks ago
At General Dynamics Information Technology, we are seeking an experienced Enterprise IT Specialist to join our team. As a key member of our IT team, you will be responsible for providing technical support and guidance to our clients.
Key Responsibilities:- Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of E-mail, directories, standard Windows desktop applications, and other network services.
- Manage personnel who serve as the first point of contact for troubleshooting hardware and software PC and printer problems.
- Support the review and analysis of any new requests for system services in order to provide scope and level of effort information to project managers.
- Provide consistent, thorough documentation of Application Systems.
- Compile reports of outages, trends and analysis of pertinent information of IT Systems.
- Monitor and report alarms ability to triage calls and resolve.
- Bachelor's Degree with 12 years of experience or Master's Degree with 10 years of experience.
- Ability to perform a variety of analytical tasks, which are broad in nature and are concerned with the design and implementation, including personnel, hardware, software and support facilities and/or equipment to provide mission support.
- Able to troubleshoot and provide technical support and solutions to users.
- Provide guidance to users in formulating requirements, advises alternative approaches.
- Able to communicate with other program personnel, government overseers, and senior executives.
- Clearance Level: TS/SCI.
- Required Certification(s): DoD M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
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