Market Operations Manager I

4 weeks ago


Visalia, California, United States PODS Enterprises, LLC Full time
Job Overview

PODS Enterprises, LLC is seeking a highly skilled Market Operations Manager I to oversee the daily operations of a storage center within a designated territory. This role is responsible for directing day-to-day storage centers and associates, meeting customers' expectations, and managing the daily routing and driver assignments.

Key Responsibilities
  • Recruit, interview, hire, train, identify, and retain top talent.
  • Provide daily support to include coaching and hands-on/ride-along training for associates.
  • Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
  • Effectively administer PODS performance management process.
  • Manage customer experience to meet or exceed PODS CSAT and DSAT goals.
  • Ensure all associates are meeting expectations for brand standards and customer interactions.
  • Manage daily routing and ETA/JPH performance for associates.
  • Coordinate repairs as assigned by Territory Manager.
  • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
  • Responsible for maintaining safe, clean, organized, functional storage centers and staging areas within territory.
Requirements
  • High School diploma required; college degree preferred or a minimum of 1 year of prior management experience.
  • Ability to apply and successfully attain CDL Class B License or higher is preferred.
  • Must maintain a current/valid driver license from the state in which position is assigned.
  • Must be able to obtain PODS forklift certification.
  • Possession of a valid DOT medical card is preferred.
Working Conditions

Regular business hours. Some additional hours may be required including Saturdays/Sundays. Travel requirements: Within Local Territory. Storage centers are climate controlled. Deliveries made in all weather conditions. High noise levels.

PODS Enterprises, LLC is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.



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