Account Receivable Supervisor
1 month ago
At UnitedHealth Group, we are committed to helping people live healthier lives and making the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, regardless of their background or circumstances.
This role is responsible for managing the day-to-day operations of the department, including staff supervision, issue resolution, and individual productivity. The successful candidate will provide ongoing support and developmental guidance to employees, analyzing performance metrics and providing performance feedback.
The ideal candidate will have 3+ years of experience in revenue cycle and proven proficiency in Microsoft office applications. Experience in a supervisor role, with Epic and registration in a clinic or hospital setting, is also preferred.
We are an equal employment opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Key Responsibilities:- Manage staff turnover, education, and training
- Provide feedback to employees through formal and informal coaching
- Manage performance issues and reviews
- Assess training needs and conduct training or other educational opportunities
- Analyze performance metrics to locate and resolve trends and issues
- Monitor and report staff quality and productivity
- Interview and hire staff
- Manage timekeeping and attendance
- Coordinate day-to-day support for staff and department
- Act as technical resource to staff and patients
- Identify, address, and resolve workflow concerns
- Complete monthly 1:1's and Roundings to maintain consistent engagement with employees
- Oversee and guide the work of staff
- Work with the manager for program development
- Collaborate with the manager to establish policies and procedures
- Execute and implement approved budgets and financials
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