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Guest Service Ambassador

1 month ago

GondrecourtleChâteau, Grand Est, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative

At Nothing Bundt Cakes, we're passionate about bringing joy to our guests and communities. As a Guest Service Representative, you'll play a vital role in creating a warm and welcoming environment for our customers.

Key Responsibilities:
  • Provide exceptional guest service, ensuring a superior experience for every visitor.
  • Maintain strong product knowledge to educate guests on our cake offerings, promotions, and retail merchandise.
  • Suggest additional merchandise to complete a unique celebration, such as balloons, candles, and cards.
  • Process guest orders efficiently and accurately, utilizing our point-of-sale system.
  • Uphold a clean and organized bakery presentation, including routine cleaning and merchandising tasks.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines, dress code, and personal hygiene standards.
  • Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a commitment to supporting the team and guests, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in responsibilities, take initiative, and operate with a strong sense of urgency.
  • Genuine Connections: Project warmth, enthusiasm, and optimism, building positive relationships with team members.
Requirements:
  • High energy and strong interpersonal skills.
  • Ability to perform multiple tasks simultaneously, maintaining attention to detail.
  • Diligence, organization, and self-motivation.
  • Comfortable with new technology and able to operate a point-of-sale system.
  • Basic arithmetic skills and ability to provide monetary change.
  • Ability to stand for extended periods and work in a fast-paced environment.
What We Offer:
  • A competitive hourly rate of $14.00.
  • A flexible schedule, including evenings, weekends, and holidays.
  • A warm and welcoming work environment with a team that embodies our brand values.

We're committed to making every celebration sweeter. If you're passionate about delivering exceptional guest service and creating memorable experiences, we'd love to hear from you.