Senior Systems Support Specialist
2 weeks ago
Job Description:
Discover is seeking a highly skilled Data Center Operations Manager to join our team. As a Data Center Operations Manager, you will be responsible for managing the day-to-day operations of our data centers, ensuring that they are running smoothly and efficiently.
Key Responsibilities:
- Manage the development and daily support for systems used at Discover.
- Oversee multiple projects, which require several cross-functional resources.
- Define project requirements, development, testing, implementation, and support for projects or systems of responsibility.
- Maintain a focus on operations, agent readiness, and proactively understand and bring awareness to data trends.
- Manage project prioritization, design, and usability reviews.
- Responsible for improving customer experiences through tracking, manages, and optimizes all customer communication touchpoints.
- Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.
Requirements:
- At a minimum, a H.S. Diploma or GED.
- 2+ years of Management, project leadership, operational experience, customer service, or related experience.
Preferred Qualifications:
- 1-3+ years' experience deploying and maintaining complex data center environments.
- Understanding of indoor/outdoor cable plants, including copper cabling, long range/short range fiber optic cabling.
- Knowledge of information technology infrastructure components (LAN/WAN/SAN, firewalls, Wintel/Lintel/UNIX servers, storage, roll-on equipment, wireless, DAS).
- Knowledge of EIA/TIA, IEEE, NEC, and ISO standards relating to data centers and structured cabling.
- Ability to effectively communicate and collaborate with internal team members and external vendors.
- Must be a team player and self-starter.
- Strong documentation skills to capture architecture details, procedures, and other relevant data.
- Strong verbal and written communication skills.
- Bachelor's degree in CS/CIS/Network/Telecommunications or related field or equivalent work experience.
- Data center and/or networking industry certifications preferred.
- 4+ years of Management, project leadership, operational experience, customer service, or related experience.
- Agile, Lean, or related project leadership certification.
- SCRUM Master certification.
- PMP.
Benefits:
- Paid Parental Leave.
- Paid Time Off.
- 401(k) Plan.
- Medical, Dental, Vision, & Health Savings Account.
- STD, Life, LTD and AD&D.
- Recognition Program.
- Education Assistance.
- Commuter Benefits.
- Family Support Programs.
- Employee Stock Purchase Plan.
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