Senior Systems Support Specialist

2 weeks ago


Albany, New York, United States Discover Full time

Job Description:

Discover is seeking a highly skilled Data Center Operations Manager to join our team. As a Data Center Operations Manager, you will be responsible for managing the day-to-day operations of our data centers, ensuring that they are running smoothly and efficiently.

Key Responsibilities:

  • Manage the development and daily support for systems used at Discover.
  • Oversee multiple projects, which require several cross-functional resources.
  • Define project requirements, development, testing, implementation, and support for projects or systems of responsibility.
  • Maintain a focus on operations, agent readiness, and proactively understand and bring awareness to data trends.
  • Manage project prioritization, design, and usability reviews.
  • Responsible for improving customer experiences through tracking, manages, and optimizes all customer communication touchpoints.
  • Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Requirements:

  • At a minimum, a H.S. Diploma or GED.
  • 2+ years of Management, project leadership, operational experience, customer service, or related experience.

Preferred Qualifications:

  • 1-3+ years' experience deploying and maintaining complex data center environments.
  • Understanding of indoor/outdoor cable plants, including copper cabling, long range/short range fiber optic cabling.
  • Knowledge of information technology infrastructure components (LAN/WAN/SAN, firewalls, Wintel/Lintel/UNIX servers, storage, roll-on equipment, wireless, DAS).
  • Knowledge of EIA/TIA, IEEE, NEC, and ISO standards relating to data centers and structured cabling.
  • Ability to effectively communicate and collaborate with internal team members and external vendors.
  • Must be a team player and self-starter.
  • Strong documentation skills to capture architecture details, procedures, and other relevant data.
  • Strong verbal and written communication skills.
  • Bachelor's degree in CS/CIS/Network/Telecommunications or related field or equivalent work experience.
  • Data center and/or networking industry certifications preferred.
  • 4+ years of Management, project leadership, operational experience, customer service, or related experience.
  • Agile, Lean, or related project leadership certification.
  • SCRUM Master certification.
  • PMP.

Benefits:

  • Paid Parental Leave.
  • Paid Time Off.
  • 401(k) Plan.
  • Medical, Dental, Vision, & Health Savings Account.
  • STD, Life, LTD and AD&D.
  • Recognition Program.
  • Education Assistance.
  • Commuter Benefits.
  • Family Support Programs.
  • Employee Stock Purchase Plan.


  • Albany, New York, United States Discover Full time

    Job SummaryWe are seeking a highly skilled Senior Systems Support Specialist to join our team at Discover. As a key member of our technical operations team, you will be responsible for identifying and responding to onsite risks and high-priority issues rapidly and effectively.Key ResponsibilitiesIndependently accountable for identifying and responding to...


  • Albany, New York, United States Mindlance Full time

    Job Summary: We are seeking a highly experienced Senior Learning Management System Specialist to join our team at Mindlance. The ideal candidate will have a strong background in maintaining and configuring learning management systems, particularly Brightspace, in higher education settings. Key Responsibilities: Provide technical expertise and support for...


  • Albany, New York, United States Gannett Fleming Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented IT Systems Support Specialist to join our team at Gannett Fleming. As an IT Systems Support Specialist, you will provide first-line technical support for our operations, working closely with our TMC Director and NYSDOT ITS Coordinator to ensure the smooth installation, operation, repair,...


  • Albany, New York, United States Stark Tech Group Full time

    Job SummaryStark Tech Group is seeking a highly skilled Senior Energy Systems Integration Specialist to oversee the integration and commissioning of components and control systems within microgrid and BESS projects. This role plays a crucial part in bridging the gap between theoretical design and practical operation, ensuring the successful start-up and...


  • Albany, New York, United States Avenues International Full time

    Job OverviewAvenues International Inc, a leading US-based IT Staffing & Consulting firm, is seeking an experienced Senior IT Professional - Expert Systems Specialist to join our team. As a trusted prime vendor to the New York State, we provide high-quality Hourly-Based IT Services (HBITS) to clients across the USA.With a strong presence in Albany, NY, we are...


  • Albany, New York, United States Senior Helpers - New Albany Full time

    At Senior Helpers - New Albany, we're committed to delivering exceptional in-home senior services with compassion and understanding. Our caregivers are the heart of our organization, and we're seeking like-minded individuals to join our team.As a Senior Caregiver with Senior Helpers, you'll have the opportunity to make a meaningful difference in the lives of...

  • Senior IT Specialist

    4 weeks ago


    Albany, New York, United States Saxon Global Full time

    Senior IT SpecialistJob Summary:We are seeking a highly skilled Senior IT Specialist to join our team at Saxon Global. As a key member of our IT department, you will be responsible for providing advanced support and development services for our SharePoint Online platform.Key Responsibilities:Support and enhance the WCB SharePoint Intranet, including best...

  • Culinary Specialist

    2 weeks ago


    Albany, New York, United States Peregrine Senior Living Full time

    Culinary SpecialistWe are seeking a skilled Culinary Specialist to join our team at Peregrine Senior Living. As a Culinary Specialist, you will be responsible for providing high-quality culinary services to our residents. Your duties will include preparing and cooking meals according to established recipes and approved menus, ensuring food is prepared in a...


  • Albany, New York, United States Brook + Whittle Full time

    Senior Desktop Support TechnicianBrook & Whittle Ltd. is seeking a highly skilled and experienced Senior Desktop Support Technician to join our growing IT team. As a key member of our support team, you will be responsible for providing exceptional IT support to our organization, both in-person and remotely.Key Responsibilities:Provide timely and effective IT...


  • Albany, New York, United States Gannett Fleming Full time

    Job SummaryWe are seeking a highly skilled IT Systems Support Technician to join our team at Gannett Fleming. As a key member of our technical support team, you will provide first-line IT support for our operations, working closely with our TMC Director and NYSDOT ITS Coordinator to ensure the smooth installation, operation, repair, relocation, and...


  • Albany, New York, United States Cynet Systems Full time

    Job Overview: Cynet Systems is seeking a skilled Paralegal Assistant to join our team. Responsibilities: * Develop and maintain knowledge of relevant laws and agency policies to ensure accurate record categorization and release. * Process FOIL requests from receipt to final agency response, utilizing internal systems and external resources to identify...


  • Albany, New York, United States Cynet Systems Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Assistant to support our client in Albany, NY.Key Responsibilities:Provide exceptional customer service and support to clients and colleagues.Manage and coordinate administrative tasks, including data entry, scheduling, and filing.Utilize Microsoft Office programs, including...


  • Albany, New York, United States Army National Guard Full time

    Job SummaryWe are seeking a skilled Electronic Systems Specialist to join our team at the Army National Guard. As a Signal Support Systems Specialist, you will be responsible for integrating signal systems and networks, performing signal support functions, and maintaining radio and data distribution systems.Key ResponsibilitiesMaintain and install signal...


  • Albany, New York, United States Business Support Services of Salem Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Business Support Services of Salem. As a key member of our operations team, you will provide administrative support to our court reporting services, ensuring the smooth execution of hearings and meetings.Key Responsibilities:Set up and operate...


  • Albany, New York, United States Mindlance Full time

    Job Summary: We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Mindlance. The ideal candidate will have extensive experience in data protection support and administration, with a strong background in CommVault, NetApp, and Data Domain storage systems. Additionally, they should have expertise in Windows and Linux system...


  • Albany, New York, United States Mindlance Full time

    Job Title: Senior IT Infrastructure SpecialistJob Type: This role involves working with agencies and business areas to understand their requirements and translate them into technical and security infrastructure requirements. The successful candidate will have experience in architecture design documentation, data flows, interfaces with other systems,...


  • Albany, New York, United States Gannett Fleming Full time

    Job Summary:This role is responsible for providing first-line technical support for TMC operations. The successful candidate will work closely with the TMC Director and the NYSDOT ITS Coordinator to ensure the installation, operation, repair, relocation, and maintenance of the TMC's field and central hardware and software.Key Responsibilities:• Provide...


  • Albany, New York, United States Cynet Systems Full time

    Job OverviewWe are seeking a highly organized and detail-oriented Administrative Assistant to support our client in Albany, NY.The ideal candidate will have three years of experience in similar administrative support positions and advanced Microsoft Excel knowledge, including pivot tables and data analysis.Responsibilities will include:Providing...


  • Albany, New York, United States Health Research Full time

    Job DescriptionJob Title: Senior Systems AdministratorJob Summary:We are seeking a highly skilled Senior Systems Administrator to join our team at Health Research, Inc. The successful candidate will be responsible for the oversight of systems within a sub-unit of the Office of Science and Technology, Office of Public Health, providing technical supervision...


  • Albany, New York, United States Sligo Software Solutions Full time

    Job Title: Senior Systems ArchitectSligo Software Solutions is seeking a highly skilled Senior Systems Architect to join our team. As a key member of our IT department, you will be responsible for designing and implementing complex systems architecture solutions for our clients.Key Responsibilities:Develop and maintain systems architecture designs for...