Technical Support Specialist

2 weeks ago

Bethlehem, Pennsylvania, United States ADUSA D&T Full time
Position Overview


This position serves as the main point of contact for all IT-related activities within the organization, providing support to various stakeholders including operations, human resources, facilities, and safety departments.

The role encompasses a diverse range of responsibilities such as data analysis, database administration, software and hardware troubleshooting, project assistance, and serving as the primary point of contact for IT-related projects.

Key Responsibilities

  • Conduct data analysis and manipulation for operational insights.
  • Develop tools and macros for local team utilization.
  • Manage and create databases as required.
  • Identify and implement technical solutions to enhance site processes.
  • Address ad hoc requests as they arise.
  • Oversee local IT equipment and manage requests.
  • Act as the main IT contact for any system-related issues.
  • Serve as the IT point of contact for on-site projects.
  • Responsible for asset management and tracking.
  • Coordinate updates, assist with testing, and support various IT systems and software.
  • Facilitate equipment setup.
  • Act as a functional expert and IT stakeholder for senior leadership.
Required Knowledge

  • Proficiency in Microsoft Office Suite.
  • Experience with database management.
  • Familiarity with Enterprise Asset Management (EAM) is advantageous.
Essential Skills

  • Ability to create macros and tools using various software applications.
Required Abilities

  • Capable of working in a warehouse environment.
  • Flexibility to work the necessary schedule to fulfill assigned duties.
  • Proficient in computer usage for data entry and research tasks.
  • Highly motivated, self-driven, and a collaborative team player with a keen attention to detail and the ability to prioritize multiple tasks in a dynamic environment.
Educational Background

  • High School diploma or equivalent.
Experience Requirements

  • Experience in a distribution environment is preferred.
  • A minimum of 3 years of experience with hardware and software systems, maintenance, and technical support.
Supervision

  • Tasks and work assignments are reviewed regularly.
Individual Contribution

  • This position does not involve managing a team.


The information provided here outlines the primary functions of this role, the level of knowledge and skills typically required, and the scope of responsibilities. It should not be considered an exhaustive list of all duties that may be assigned.

Individuals may be required to perform additional tasks as assigned, including working in other functional areas to cover for absences, manage peak work periods, or balance workloads.

This role is crucial for ensuring that hardware operates effectively and is properly managed in terms of maintenance contracts, support, and supplies. Additionally, this individual will be the primary contact for IT during system changes, enhancements, and outages, serving as a key resource for specialized software and database applications relevant to the organization.

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