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Retail Operations Leader

2 months ago


Village of Larchmont, United States Rowan Full time

Rowan has transformed the ear piercing journey and redefined the conventional mall-based approach. All our piercings are conducted exclusively by licensed Nurses, ensuring a safe and enjoyable experience. Our products are hypoallergenic, prioritizing customer safety and satisfaction. We are committed to providing a joyful and secure piercing experience for everyone.

We are currently looking for an Assistant Store Manager for our Larchmont location. This role is essential in supporting the Area Manager and leading the team from both sales and operational perspectives. The ideal candidate should possess a positive attitude, an outgoing nature, and high energy. They should be collaborative and dedicated to delivering an exceptional customer experience while driving sales performance. In the absence of the Area Manager, the Assistant Store Manager will be responsible for overseeing daily store operations, staffing, and inventory management. Leading by example, the Assistant Store Manager will embody Rowan's core values and ensure the team adheres to these standards.

Key Responsibilities:
  • Deliver a remarkable experience for every customer, always prioritizing their needs.
  • Engage with the local community to enhance brand visibility and drive traffic.
  • Assist in recruiting passionate individuals who align with Rowan's mission.
  • Motivate and empower team members to boost productivity and exceed sales targets.
  • Train the store team on operational systems, customer service, and product knowledge.
  • Collaborate with the Store Manager to manage schedules flexibly based on business needs.
  • Ensure effective inventory management by adhering to established policies and procedures.
  • Maintain visual merchandising standards, ensuring displays reflect brand identity.
Qualifications:
  • Minimum of 2 years of experience in retail management and team coaching.
  • Enthusiastic about contributing to a rapidly growing brand.
  • Well-connected within the community, eager to promote brand awareness.
  • Natural sales skills with a passion for building customer relationships.
  • Highly organized with a keen attention to detail.
  • Strong analytical abilities, including retail math and sales monitoring.
  • Proficient in using technology for various job functions, including sales reporting and inventory management.
  • Excellent verbal and written communication skills.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Physical capability to lift up to 40 pounds and perform tasks requiring standing, walking, and reaching.
Benefits & Perks:
  • Compensation: Anticipated hourly rate ranges from $19-28, with opportunities for monthly bonuses.
  • Comprehensive Medical/Dental/Vision Health Plans.
  • Short and Long-term Disability and Life Insurance.
  • 401k and Roth IRA Plans.
  • Paid vacation, sick leave, and holidays.
  • Employee discounts on our exceptional products.

About Rowan: We are an innovative ear-piercing and hypoallergenic jewelry brand, emphasizing safety with our licensed nurses and celebrating every guest with our joyful approach. Our locations across the US provide a refreshing alternative to traditional mall piercing experiences. At Rowan, we believe every ear piercing is a milestone worth celebrating, and we stand by our motto of 'Piercing for All'.

Rowan values teamwork, collaboration, and diversity. We are committed to these principles as we grow and are proud to be an equal opportunity employer.