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Patient Services Assistant II

2 months ago

West Bridgewater, Massachusetts, United States Brigham and Women's Hospital Full time

Position Overview:

The Clinical Practice Assistant II plays a vital role in the healthcare team, ensuring smooth operations within the radiology department. This position is essential for managing patient interactions and administrative tasks effectively.

Key Responsibilities:

  • Customer Engagement:
    • Uphold a professional and welcoming demeanor in all patient interactions.
    • Execute check-in and check-out procedures efficiently.
    • Confirm insurance eligibility for patients.
  • Financial Transactions:
    • Collect copayments and outstanding balances from patients.
  • Appointment Management:
    • Schedule follow-up appointments as needed.
  • Authorization and Referrals:
    • Obtain prior authorizations and referrals for specialty care and testing.
  • Daily Operations:
    • Reconcile daily batches and assist with global processing tasks.
  • Communication:
    • Answer incoming calls, providing assistance or directing inquiries to the appropriate department.

Collaboration:

  • Work in harmony with colleagues to achieve shared objectives.
  • Contribute to a supportive team environment by sharing knowledge and expertise.
  • Offer assistance to team members as required.

Effective Communication:

  • Deliver clear and concise information both verbally and in writing.
  • Practice active listening and respond to feedback constructively.
  • Address inquiries promptly and accurately.

Professional Development:

  • Demonstrate a willingness to learn new skills and adapt to evolving procedures.
  • Participate in training sessions and master new software applications.
  • Attend mandatory staff meetings to stay informed.

Qualifications:

  • High school diploma or GED is required; further education is preferred.
  • A minimum of one year of relevant work experience is necessary.
  • Additional training in office systems is advantageous.

Skills and Competencies:

  • Familiarity with practice operations and standards.
  • Proficient in office procedures such as filing, copying, and scanning.
  • Ability to manage phone systems effectively, including answering and screening calls.
  • Strong organizational skills to manage multiple tasks and maintain order.
  • Effective written communication skills for clear correspondence.
  • Basic understanding of medical terminology and insurance processes.
  • Knowledge of compliance with hospital policies and regulations.

Work Environment:

This position is based in a hospital ambulatory practice, where employees may encounter various patient care environments.

Compliance and Ethics:

Adhere to legal, regulatory, and ethical standards relevant to the role, ensuring safe practices and compliance with hospital policies.