Technical Customer Success Specialist

3 weeks ago


Germantown, Tennessee, United States EC Pro US Full time
About EC Pro US

We are a leading equestrian client, staff, and barn management software company. Our mission is to help riding school and equestrian center owners manage their business operations efficiently while providing customers with a digital experience.

Job Overview

We are seeking a highly motivated and tech-savvy individual to join our team as a Client Advocate. As a key member of our support team, you will be responsible for delivering exceptional customer service, ensuring timely issue resolution, and building strong relationships with our clients.

Key Responsibilities
  • Collaborate with the Sales Team to onboard new clients and ensure seamless integration with our software.
  • Provide training and assistance to clients on using our platform, addressing any questions or concerns they may have.
  • Respond to customer inquiries in a timely manner, adhering to our Service Level Agreement (SLA) timescales.
  • Investigate and document customer-reported defects, working closely with other departments to resolve issues.
  • Contribute to the development of training materials for customers and new hires, helping to improve our overall customer experience.
Requirements
  • Bachelor's degree in Communications, Marketing, or a related field, or equivalent experience.
  • Prior knowledge and experience in the Equestrian world.
  • Excellent writing and communication skills, with strong phone presence.
  • Organized and self-driven, with a passion for problem-solving and helping others.
  • Tech savvy and quick learner, with 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment.
  • Ability to retain ownership of an issue until resolved, with enthusiasm for helping customers find solutions.
Benefits
  • $40-65,000 annually, depending on experience, with eligibility for bonuses.
  • PTO, Health, Dental, and Vision Insurance.
  • Fully remote work arrangement.

We offer a competitive salary range of $40-65,000 per annum, based on your level of experience. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and leveraging your technical expertise to drive business growth, we encourage you to apply.



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