Bilingual Administrative Support Specialist

2 weeks ago


Bensalem, Pennsylvania, United States PFP Senior Home Care Full time
Position Overview

PFP Senior Home Care is a leading Non-Medical Home Care Agency dedicated to providing exceptional services in the Philadelphia area and beyond. We are currently looking for a Bilingual Administrative Support Specialist to become a vital part of our team. This full-time role (40 hours per week) demands a high degree of organization, the ability to juggle multiple tasks, and adaptability in a dynamic work environment. Your primary responsibilities will include performing various clerical and administrative duties that contribute to the overall success of our organization.

Key Responsibilities:

  • Efficiently manage multiple tasks within tight deadlines in a fast-paced, interrupt-driven setting.
  • Oversee and adjust Electronic Visit Verification (EVV) for caregiver check-ins and check-outs.
  • Compose formal communications and other essential documents.
  • Assist the team in delivering outstanding customer service.
  • Foster positive relationships with clients and consumers.
  • Engage with new caregivers and guide them through the onboarding process.
  • Maintain organized filing and tracking systems (both electronic and paper) to support the HR team, ensuring compliance and coordination for caregivers and clients.
  • Collaborate with supervisors to uphold state compliance standards.
  • Reach out to caregivers regarding any missing compliance documentation.
  • Provide exceptional customer service by answering office phone calls promptly.
  • Conduct multiple phone communications with caregivers throughout the day.
  • Ensure caregivers are delivering all Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) as outlined in client care plans.

Required Qualifications:

  • Prior experience in office administration or a related field.
  • Strong ability to prioritize tasks and manage multiple responsibilities.
  • Excellent verbal and written communication skills.
  • Meticulous attention to detail.
  • Outstanding organizational abilities.
  • Proficient in computer applications, including Microsoft Word.

Additional Qualifications:

  • Possession of a reliable vehicle.
  • Bilingual proficiency (Spanish or Creole) is advantageous.
  • Exhibit a positive, energetic, and collaborative attitude in a fast-paced environment.
  • Demonstrate strong attention to detail and follow-through.
  • Show a high level of empathy, compassion, and urgency to meet client needs.
  • Maintain confidentiality and uphold client privacy in accordance with HIPAA regulations.


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