Clinical Supervisor

4 weeks ago

Raleigh, North Carolina, United States BrightSpring Health Services Full time
Job Summary:

The Qualified Professional (QP) ensures delivery of consumer support services for assigned locations. This role provides clinical oversight and support to waiver and AFL programs, mainly. The QP supervises personnel and contracted providers to achieve service, clinical, and financial objectives within general resource and reimbursement models.

Key Responsibilities:

• Ensures compliance with regulatory requirements, including the proper delivery and documentation of services and through quality assurance activities.
• Provides clinical supervision and training of staff and monitors/implements/supervises delivery of service plans and personal futures plans.
• Demonstrates knowledge of and monitors to ensure all service sites deliver services in accordance with contractual, legal, and regulatory requirements.
• Implements/coordinates any necessary plans of correction from a regulatory body.
• Participates in regularly scheduled quality and safety committee meetings.
• Ensures all written training programs are implemented and revised as needed.
• Initiates discharge planning if appropriate.
• Maintains records (clinical and otherwise) appropriately and in a manner that meets regulatory requirements.
• Implements/monitors compliance with company Health and Safety programs.
• Manages staff hours in accordance with authorized services.
• Participates in Regulatory reviews.
• Flex schedule to accommodate needs of the home/individuals supported.
• Coordinate the review, investigation, and resolution of client complaints/grievances in regard to services and notify appropriate parties of outcomes while instituting any corrective action plans.
• Provide staff training as they relate to policy and procedure, state regulations, contract requirements and Company staff training protocols.
• Arrange for various in-home care programs in relation to memory care, fall risk/prevention, and Transitional Care and other care programs as needed.

Requirements:

An individual who holds a license, provisional license, certificate, registration, or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in MH/DD/SA with the population served; a graduate of a college or university with a master's degree in a human service field and has one year of full-time, post-graduate degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated MH/DD/SA experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling
• Experience in auditing and contract compliance
• Ability to demonstrate knowledge of job skills and complete orientation and training classes

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