Operations Coordinator
7 days ago
Xchange Logistics Corporation is seeking a highly skilled Operations Agent to join our team. As an Operations Agent, you will play a critical role in ensuring the smooth operation of our freight forwarding services.
Key Responsibilities:
- Support the Import-Export Department in assigning duties and monitoring performance of other employees.
- Ensure employees are properly trained for quality of work and complete re-training as necessary.
- Respond to problems that arise in the area, investigate and develop/implement corrective actions.
- Coordinate with other in-house service departments and outside agencies.
- Prepare necessary export documentation, including commercial invoices, pro-forma invoices, bill of lading, shipper's export declaration, dangerous goods declarations, certificate of origins, and certificate of analysis.
- Demonstrate a high level of customer relations skills, evaluating needs before taking action, showing concern for the customer, and informing of the expected action to be taken.
- Escalate critical situations to Management and communicate with other departments or customers to offer a quick resolution of the case.
- Identify root causes of problems and weak situations, eventually proposing improvements to Management.
- Support the Import-Export Department with other projects and tasks as assigned.
Requirements:
- Bachelor's Degree in Logistics or Supply Chain Management is a plus.
- 3-5 years of freight forwarding experience handling Air Freight is strongly preferred.
Preferred Skills:
- Bilingual in Chinese and English is a plus.
- Quick learner to apply new technical, analytical, and operational knowledge to build better solutions.
- Strong organization skills.
- Attention to Detail.
- Ability to multi-task.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Able to deliver strong customer service.
- Able to meet tight deadlines, especially working with air freight.
Benefits:
- 401(k) matching.
- Dental insurance.
- Health insurance.
- Life insurance.
- Paid time off.
- Vision insurance.
Schedule:
- 8 hour shift.
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