Operations Coordinator

7 days ago


West Covina, California, United States Xchange Logistics Corporation Full time
Job Summary

Xchange Logistics Corporation is seeking a highly skilled Operations Agent to join our team. As an Operations Agent, you will play a critical role in ensuring the smooth operation of our freight forwarding services.

Key Responsibilities:

  • Support the Import-Export Department in assigning duties and monitoring performance of other employees.
  • Ensure employees are properly trained for quality of work and complete re-training as necessary.
  • Respond to problems that arise in the area, investigate and develop/implement corrective actions.
  • Coordinate with other in-house service departments and outside agencies.
  • Prepare necessary export documentation, including commercial invoices, pro-forma invoices, bill of lading, shipper's export declaration, dangerous goods declarations, certificate of origins, and certificate of analysis.
  • Demonstrate a high level of customer relations skills, evaluating needs before taking action, showing concern for the customer, and informing of the expected action to be taken.
  • Escalate critical situations to Management and communicate with other departments or customers to offer a quick resolution of the case.
  • Identify root causes of problems and weak situations, eventually proposing improvements to Management.
  • Support the Import-Export Department with other projects and tasks as assigned.

Requirements:

  • Bachelor's Degree in Logistics or Supply Chain Management is a plus.
  • 3-5 years of freight forwarding experience handling Air Freight is strongly preferred.

Preferred Skills:

  • Bilingual in Chinese and English is a plus.
  • Quick learner to apply new technical, analytical, and operational knowledge to build better solutions.
  • Strong organization skills.
  • Attention to Detail.
  • Ability to multi-task.
  • Strong verbal and written communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Able to deliver strong customer service.
  • Able to meet tight deadlines, especially working with air freight.

Benefits:

  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.

Schedule:

  • 8 hour shift.


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