Operations Manager
7 days ago
Position Overview:
The Retail Store Manager is responsible for overseeing the daily operations of a BestDrive retail location. This individual will direct the day-to-day activities, develop strategies to improve customer service, drive sales, increase profitability, and grow the business. The Retail Store Manager will be the main contact at the location and will be responsible for store operational and people management requirements.
Key Responsibilities:
- Oversee daily store operations, supervise employees, and manage inventory
- Manage all location staff functions to provide exceptional customer service while maintaining the financial integrity of the Company
- Obtain annual/monthly sales and production objectives to ensure profitability
- Protect assets within your area of responsibility, including inventory, accounts receivable, trucks, and equipment, with the ultimate goal of reducing operating costs
- Recruit, train, develop, and motivate employees
- Learn and work through the existing business operating system for billing of above sales channels
- Maintain an acceptable profit margin
- Maintain staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Perform a variety of manual tasks for extended periods of time, which may include light and heavy lifting, including commercial tires and wheels, standing, bending, and squatting
- Manage all safety, health, and environmental processes by conducting safety huddles, leading by safety first, and reporting and sending all required paperwork for any injuries and accidents to management
- Ensure compliance with all local, state, and federal laws
- Develop successful sales plans to grow profitability
- Solicit commercial truck tire accounts in the store location and surrounding areas
- Responsible for the sale of new truck tires, retreads, and services
- Maintain current accounts with regular sales calls and follow-up to accounts
- Assist in quarterly inventory while maintaining security of products and control measures
- Must be available to work rotating shifts, potentially nights and occasional weekends
Qualifications:
- Must be 21 years or older
- High School Diploma or equivalent
- Valid Driver's license in good standing
- 5+ years' experience in the tire industry
- 2-5 years' experience managing and leading people and/or projects
- Excellent written and oral communication skills
- Basic math skills
- Attention to detail
- Multitasking
Preferred Qualifications:
- College Degree
- 7+ years' experience in the tire industry
- 5+ years' experience managing and leading people
- 3+ years in retail tire sales
- TIA Certification
- Retread tire knowledge
- Microsoft Office - Intermediate
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