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Operations Assistant Manager

2 months ago

Lexington, South Carolina, United States Cost Plus World Market Full time
About Us


For over six decades, we have established a distinctive marketplace brimming with inspiring selections for home decorators, entertainers, and gift-givers.

Our offerings range from international delicacies and carefully selected wines to handcrafted furniture and trendy décor, providing a premium assortment at unmatched value.


While the variety of products is essential to our success as a retail brand, it is our culture of diversity and inclusion that enables us to flourish as a team.

Every individual's contribution and unique viewpoint are valued, encouraging us to be inclusive, collaborative, open-minded, adaptable, honest, and respectful.

Your Responsibilities

In collaboration with the Store Manager, embody and promote a customer-centric sales culture through effective routines, visual brand standards, and engagement practices.

Evaluate and interpret business trends using all available reports to identify and address business opportunities effectively.


Consistently demonstrate, uphold, and nurture the culture and values of Cost Plus World Market.


Recruit, develop, and retain a high-performing, customer-oriented team that aligns with our corporate values through training, recognition, and performance management.

Ensure a safe working environment through ongoing safety training, awareness, and accountability.


Plan and execute daily business tasks and responsibilities assigned by and in the absence of the Store Manager.


Additional duties and responsibilities as assigned by and in the absence of the Store Manager.


Key Duties and Responsibilities in Customer Experience / Operations

Utilize all available resources to inform and educate the team on product knowledge, selling/engagement behaviors, and business priorities/goals.


Ensure all associates employ company tools and technology to deliver an exceptional customer experience.


Validate the successful implementation of all omnichannel initiatives, including AOS and BOPIS add-on selling behaviors.


Encourage customer engagement behaviors to support all loyalty initiatives.


Assist the Store Manager with all timekeeping responsibilities, including effective scheduling, timekeeping functions, and attendance management.


Support the Store Manager with recruiting and hiring tasks; prioritize timely scheduling of interviews, onboarding/orientation, and training.


Support and maintain Loss Prevention routines to enhance profitability initiatives.


Complete Direct Store Orders and validate proper receiving.


Manage all supply/fixture ordering and address any facilities and maintenance issues.


Responsible for validating, reconciling, and filing all monthly paperwork.

What You Bring


Leadership skills including:

Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem-solving, and sound decision-making skills that align with strategic initiatives, effective delegation and validation, and the ability to execute daily priorities efficiently.

Minimum of 2+ years of relevant leadership experience in a fast-paced specialty retail environment is preferred.


Ability to work a flexible schedule, including nights and weekends, depending on business needs.


Minimum Age 21 years.


Ability to lift up to 40 lbs.

Why You Will Appreciate It

Flexible scheduling to support your work-life balance.


Employee discount at Cost Plus World Market.


A fun and supportive work environment where you feel welcome and safe.


A culture of inclusion that empowers you to be your best authentic self.


Eligible associates are offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance, and more.


Part-time associates are eligible to participate in the Company's 401(k) retirement savings plan after working 250 hours within their first three months of employment.


Benefits for full-time employment on the first of the month following 30 days of continuous employment include offerings for programs including Medical, Dental, Vision, Prescription Drug, Life Insurance, Flexible Spending, Commuter Benefits, and Employee Assistance.

If you require reasonable accommodations to complete the online application, please contact the Human Resource Department.

An Equal Opportunity Employer
It is the policy of Cost Plus World Market, LLC to recruit, hire, train, promote, transfer, and compensate our associates and provide all other conditions of employment without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status, or any other basis prohibited by applicable law.