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Operations Director

2 months ago

Fullerton, California, United States Pop-Up Talent Full time
{"title": "Operations Manager", "description": "Job Summary

We are seeking a highly experienced Operations Manager to oversee and enhance the efficiency of our IT outsourcing services, encompassing Managed Service Provider (MSP), Managed Security Service Provider (MSSP), Platform as a Service (PaaS), and Field Service operations.

Key Responsibilities:
  • Operational Management: Oversee day-to-day operations to ensure the seamless delivery of IT services, including MSP, MSSP, PaaS, and Field Services.
  • Quality Assurance: Develop, implement, and maintain quality assurance protocols. Monitor key performance indicators (KPIs) and ensure compliance with service level agreements (SLAs).
  • Strategic Planning: Formulate and execute strategic and operational objectives. Drive process improvements to enhance service delivery and operational efficiency.
  • Team Leadership: Lead, motivate, and support a large, diverse team within a time-sensitive and demanding environment. Develop career plans for direct reports and resolve operational issues.
  • Client Management: Ensure high levels of client satisfaction by managing relationships and service delivery. Address and resolve client issues promptly.
  • Financial Management: Oversee budgeting, forecasting, and financial reporting. Ensure cost-effective operations while maintaining high service standards.
  • Compliance and Risk Management: Ensure all operations comply with industry standards and regulatory requirements. Develop risk management strategies to mitigate potential operational risks.
Requirements:
  • Experience: Minimum of 5 years of experience in operations management within the IT outsourcing industry, with a focus on MSP, MSSP, PaaS, or Field Service environments.
  • Education: Bachelor's degree in Business Administration, Operations Management, IT, or a related field. Advanced degree or relevant certifications (e.g., PMP, ITIL) are a plus.
  • Skills: Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in budget development and financial management. In-depth understanding of IT service management and delivery. Familiarity with management software (e.g., NetSuite, QuickBooks) and IT systems.
Preferred Qualifications:
  • Proven track record of improving operational efficiency and client satisfaction.
  • Experience with project management and strategic planning.
  • Strong communication skills, with the ability to interact effectively with clients, vendors, and staff at all levels.
  • Ability to handle multiple priorities and work under pressure.
Benefits:
  • Competitive salary and performance-based bonuses.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and career advancement.
  • Dynamic and collaborative work environment.
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